ACCOUNT DELETION

Delete your NeoInvest account

Last updated: 14 August 2026

In short: you can delete your NeoInvest account from inside the app, without asking us. It removes your account and everything you imported, at the same time rather than on a later cycle. It cannot be undone. Copies in our encrypted backups fall out within 30 days.

1. Delete it in the app

  1. Open the NeoInvest app and sign in.
  2. On your portfolio screen, tap the account icon to open the Account screen.
  3. Scroll to Delete account. The app tells you there exactly what you are about to lose.
  4. Type DELETE in the confirmation box. The button stays disabled until you do — this is deliberate, so the step cannot be a mis-tap.
  5. Tap Delete my account.

Your account is deleted immediately and you are signed out. There is no waiting period and no cancellation window, so please be sure before you confirm. In the app's own words: “It cannot be undone, and we cannot recover it for you.”

2. What deletion removes

Deleting your account deletes all of the following at the same time, not on a later cycle:

  • Your account — the record of you, including the email address you signed in with.
  • Everything you imported — every account, holding and acquisition lot that came from the CSV files you uploaded, and the import history behind them.
  • Your profile picture, if you set one. The image file is removed from our server, not just unlinked from your account.
  • Your sign-in tokens, so every device you were signed in on is signed out.
  • The records the app keeps against your account — the safety-check events it logs and its usage counters.

3. What is not stored in the first place

The figures you type into the CGT scenario tool — units, sale proceeds and your annual income — are used to work out the estimate you asked for and are not written to our database at all. There is nothing of them to delete, before or after you close your account.

4. What deleting your account does not cover

If you separately joined our launch mailing list on this website, that sign-up is a different record and deleting your app account does not remove it. To come off that list, use the unsubscribe link in any of those emails, or email us at hello@neo-invest.ai and we will remove you.

5. Backups

We keep encrypted backups so that a failure does not lose everyone's data. Deleting your account removes it from the live service straight away; copies held in those backups fall out within 30 days. We do not restore a deleted account from a backup.

6. If you cannot use the app

If you cannot reach the app — you have lost the device, you cannot sign in, or the app will not open — email hello@neo-invest.ai from the address you signed up with and ask us to delete your account. We will confirm it is you before we act, and we will respond within one month, as UK data protection law requires. Deleting your account this way removes exactly the same data as deleting it in the app.

7. Your other rights

Deletion is one of several rights you have under UK data protection law. Our Privacy Policy sets out the rest — access, correction, restriction, objection and portability — along with what we collect, why, and how long we keep it. If you are unhappy with how we have handled your data you can complain to us at hello@neo-invest.ai, and to the Information Commissioner's Office at ico.org.uk.